Tips for New Provider Admin Access
The provider admin manages the day-to-day operations of a regulated program within I-LEAD. These responsibilities include inviting educators to join your site; monitoring consent forms; submitting online initial, update and renewal applications; and reviewing required annual training hours for staff. Typically, the provider admin within your organization is an owner, director or religious leader. Before an existing admin departs from the organization, they must add a new provider admin to the site. Once added, the new provider admin can then terminate the previous admin, ensuring continued access for all users of your site. This article will highlight and provide instructions for each task to ensure you are ready to take on the responsibilities of provider admin for your organization.
The most efficient way to become a provider admin is to have an existing admin invite you to become an admin. Once you accept the emailed invitation, you will be able to manage the site’s account.
If your provider admin was removed by mistake or you no longer have access to the only email address connected to the license, please call 1.800.299.1627 to gain admin access. Please share the name and license number of your facility. Once your account has been updated, you will receive a separate email introducing you to your new role. It is best practice to have at least two (2) provider admins per account.
Find frequently asked questions regarding this process below.
It is best practice to have at least two (2) Provider Admins per account. |
FAQ:
Q: Who is supposed to add new provider admins to my site?
A: The existing and/or exiting provider admin can add new provider admins to their site.
Q: When should a provider admin get access to the account?
A: To maintain access to a site, there should always be a provider admin listed. If your admin is leaving the organization, they should invite a new admin prior to their exit.
Q: Who is my provider admin?
A: The provider admin for your program could be the owner, director or religious leader.
Q: I was given the provider admin role, but I am unable to see staff transcripts in Indiana Learning Paths.
A: To see your staff transcripts within Indiana Learning Paths, check to make sure your role is a provider admin.
Q: Our director/religious leader left, and I need access to our I-LEAD account.
A: Contact 1.800.299.1627 for assistance regaining access to the license. If you have another admin who can send an admin invite, it is mandatory to receive an admin invite and accept it from an existing provider admin at your site before seeking help from the helpline. [GU1]
Q: I am now a provider admin. Where do I find my consent form?
A: Consent forms are completed in educator accounts. Ensure you are listed under the Associated Educators section within your site’s View Details page. If your name is not listed, invite yourself as an educator. Once you accept your educator invitation, you will be able to access and submit your consent form on the dashboard page.
Should you have any additional questions, call 1.800.299.1627 for support, or visit I-LEAD Help on Brighter Futures Indiana for help articles.